Dear Valued Customers,


We are continuously working to improve your shopping experience, especially for our pre-sale products and international orders. To make the process clearer, more efficient, and better aligned with real-world logistics (particularly shipping quote validity and payment timing), we are updating our sales order status workflow starting February 1, 2026.

From February 1, 2026 onward, the order statuses will follow this updated sequence:

1.Created

2.Confirmed

3. Paid (Product payment received)

4. Quoted (Shipping & related fees quoted and confirmed, if applicable)

5. Shipped

6.Completed

0.Cancelled

  • What this means in practice:
  • 1."Created" Status

Upon submission, a unique order number is generated, initiating the order process.

  • 2."Confirmed" status

To provide more accurate order fulfillment information, we are updating our order confirmation process. Effective immediately, order quantity confirmation will be completed in the following two stages:

Demand Confirmation: After an order is submitted, we will first confirm the requested quantity based on the customer's order details. This stage is for demand confirmation only and does not represent the final supply quantity.

Supply Confirmation: After internal evaluation and supply coordination, we will confirm the final quantity that can be supplied and complete the final order confirmation accordingly.

  • 3."Paid" status

After your order is confirmed (following final quantity confirmation), we will first invoice and collect the product payment only (the cost of the goods themselves). Once product payment is received, your order status moves to Paid.

  • 4."Quoted" status

Then we will prepare and issue a separate shipping quote (for our value-added logistics service, if you choose us to handle international transport, customs clearance, duties, etc.). Shipping fees (transport, taxes, miscellaneous charges) are not included in the initial product payment. They will be quoted and collected separately via an additional Invoice only if you opt for our full-service shipping (Mode A). If you arrange your own forwarder (Mode B) or self-pickup (Mode C), no shipping quote or extra payment is required.

  • 5."Shipped" status

Your order will only proceed to Shipped after all applicable payments (product + shipping, where relevant) are fully received. Tracking documents will be provided upon shipment.

  • 6."Completed" status

Customer confirmed receipt with no issues. Points are automatically accrued, and membership tier is updated accordingly.

  • 0.Cancellation Rules
  • Self-Cancellation Window：

In-stock orders may be self-canceled within 24 hours of placement.

Pre-orders may be self-canceled within 7 days of placement.

  • Irreversible Stages – No Cancellation：

Once an order enters an irreversible stage (including but not limited to: goods purchased by us, returned to our warehouse, packing commenced, or handed over for shipment), cancellation is no longer available.

  • Requests Beyond Deadline or Irreversible Stages：

If you wish to cancel an order beyond the self-cancellation window or after it has entered an irreversible stage, you may submit a manual request. Such requests are not guaranteed to be approved and may negatively affect your membership credit record.

  • Process Update and key changes:
  1. Order Confirmation Phase Decomposition (2 Stages)
  • Original process:

Previously, the order status was updated to "Confirmed" after the first demand confirmation.

  • New process:

Under the updated process, the order status will be updated to "Confirmed" only after the supply confirmation is completed. Before the order status is updated to "Confirmed", order quantities may be adjusted based on actual supply availability. The "Confirmed" status indicates that the order quantity has been fully confirmed and has entered the fulfilment process.

  • Why do we make this change?

This change is intended to enhance transparency and accuracy in order processing. By separating the invoicing of goods and freight, we aim to provide you with clearer payment milestones and faster responsiveness to your shipping requests.

2. Order Quotation & Payment Sequence Adjustment with Payment Split

  • Original process:

Freight and goods amount were combined into a single invoice; the customer paid both together. Order status sequence: "Freight Quoted" → "Paid".

  • New process:

The goods invoice is issued separately first. After the goods payment is received, if the customer requires our shipping arrangement, we will then provide a freight quote and issue a separate freight invoice. The order status sequence: "Paid"→ "Freight Quoted".

  • Why do we make this change?

Shipping quotes (especially for air, sea, rail, express like FedEx/UPS) typically have a short validity period (around 5 days). Collecting product payment first allows us to issue timely quotes and reduces the chance of expired quotes due to payment delays. This separates product cost from optional logistics services, making billing more transparent and preventing misunderstandings. It better protects both you and us in international transactions, where payment timing can vary due to time zones, banking processes, or regional differences.

  • Impact on Existing Orders：

To ensure consistency across all orders, on or after February 1, 2026, all existing orders, including those already delivered, in process, or pending, will have their statuses automatically updated to match the new logic. For most historical orders, this will be a back-end adjustment and won't affect delivery or your records. If an order is in a transitional stage (e.g., awaiting shipping quote or final payment), our team will reach out individually with updated instructions and any necessary revised invoices.

We appreciate your understanding as we implement this improvement. Our goal remains the same: to deliver high-quality pre-sale products reliably and transparently to customers worldwide. If you have any questions about how this affects your current or future orders, please contact our support team at service@macnninc.com or through the chat on our website.

Thank you for your continued trust and support.

Best regards, The Macnn Team. Effective Date: February 1, 2026