Dear Valued Customers,

We are continuously working to improve your shopping experience, especially for our pre-sale products and international orders. To make the process clearer, more efficient, and better aligned with real-world logistics (particularly shipping quote validity and payment timing), we are updating our sales order status workflow starting February 1, 2026.

Key Change: Order of “Quoted” and “Paid” Statuses

From February 1, 2026 onward, the order statuses will follow this updated sequence:

  1. Created
  2. Confirmed
  3. Paid (Product payment received)
  4. Quoted (Shipping & related fees quoted and confirmed, if applicable)
  5. Shipped
  6. Completed

0.  Cancelled

What this means in practice:

  • After your order is Confirmed (following final quantity confirmation), we will first invoice and collect the product payment only (the cost of the goods themselves).
  • Once product payment is received, your order status moves to Paid.
  • Only then will we prepare and issue a separate shipping quote (for our value-added logistics service, if you choose us to handle international transport, customs clearance, duties, etc.).
  • Shipping fees (transport, taxes, miscellaneous charges) are not included in the initial product payment. They will be quoted and collected separately via an additional invoice only if you opt for our full-service shipping (Mode A). If you arrange your own forwarder (Mode B) or self-pickup (Mode C), no shipping quote or extra payment is required.
  • Your order will only proceed to Shipped after all applicable payments (product + shipping, where relevant) are fully received.

Why We're Making This Change

  • Shipping quotes (especially for air, sea, rail, express like FedEx/UPS) typically have a short validity period (around 5 days). Collecting product payment first allows us to issue timely quotes and reduces the chance of expired quotes due to payment delays.
  • This separates product cost from optional logistics services, making billing more transparent and preventing misunderstandings.
  • It better protects both you and us in international transactions, where payment timing can vary due to time zones, banking processes, or regional differences.

Impact on Existing Orders

To ensure consistency across all orders:

  • On or after February 1, 2026, all existing orders — including those already delivered, in process, or pending — will have their statuses automatically updated to match the new logic.
  • For most historical orders, this will be a backend adjustment and won't affect delivery or your records.
  • If an order is in a transitional stage (e.g., awaiting shipping quote or final payment), our team will reach out individually with updated instructions and any necessary revised invoices.

We appreciate your understanding as we implement this improvement. Our goal remains the same: to deliver high-quality pre-sale products reliably and transparently to customers worldwide.

If you have any questions about how this affects your current or future orders, please contact our support team at [service@macnninc.com] or through the chat on our website.

Thank you for your continued trust and support.

Best regards,
The Macnn Team
Effective Date: February 1, 2026