Dear valued customers,


To protect our customers’ interests, in the event of full shipment loss, theft, water damage, or severe package crushing during transportation, customers are required to promptly provide clear videos and photos after receipt as supporting evidence, including but not limited to the outer packaging, inner contents, and shipping labels.


Upon receipt of complete documentation, our company will initiate a claim with the relevant freight forwarder, UPS, or FedEx as soon as possible.Please note that failure to provide sufficient visual evidence may affect the claim process or outcome. We appreciate your understanding and cooperation.


If you have any questions, please contact our support team at service@macnninc.com or through the chat on our website.

Thank you for your continued trust and support.

Best regards,

The Macnn Team